Legal Information


REGULATORY INFORMATION

You need to be sure you can trust your broker.

CFH Clearing Limited is a UK registered company – our company number is 06557752. Our registered address is at Warwick House, 25 Buckingham Palace Road, London SW1W 0PP. Our telephone number is +44 (0) 203 4558751.

CFH Clearing Limited is authorised and regulated by the Financial Conduct Authority (FCA) in the UK. Our FCA registration number is 481853. Further information may be obtained from the Register directly by visiting the FCA’s website.

CFH Clearing Limited is registered for VAT in the UK. Our VAT Registration Number is 991 2210 32, which can be verified by contacting the HM Revenue & Customs (HMRC) VAT Helpline on 0845 010 9000.

CFH Clearing does not provide investment advice or manage funds.


FUNDS SECURITY

CFH Clearing is a matched principal broker and as such is unable to hold financial instruments for our own account.

Our main transaction accounts are held with HSBC.

Our annual accounts are audited by UK auditors Baker Tilly.


PRIVACY POLICY

At CFH Clearing we are committed to protecting your privacy. Please review this Privacy Policy prior to opening an account with us. Once you are a client, or ask us to provide you with any of our products or services, you agree that we may handle your information (name, address, contact details) in accordance with this Privacy Policy. Our Privacy Policy covers how we use and store your personal information. Click here to read more.


QUERIES AND COMPLAINTS

Our aim is to provide a high level of service to all of our clients all of the time. We value feedback of all kinds from our clients and use it to enhance our products and services. We appreciate that from time to time things can go wrong or there can be misunderstandings. We are committed to dealing with queries and complaints positively and sympathetically. Where we are at fault, we aim to put things right at the earliest opportunity.

If you have a query regarding your account or your dealings with CFH Clearing, you should initially notify the Client Services Team as soon as reasonably practicable by;

E-mail to cs@cfhclearing.com
Telephone on +44 (0) 203 455 8750

Our Client Services Team will determine whether the query can be resolved immediately or will require further investigation. Most queries can be resolved immediately or within 24 hours. If your query requires further investigation, we will contact you within 5 business days of the initial query to advise you of the outcome.

Where the initial query is not resolved to your satisfaction or if you wish to make a complaint, you should notify our Compliance Team by:

E-mail at compliance@cfhclearing.com
Telephone on +44 (0) 203 455 8751; or
Writing to:

The Compliance Officer
25 Buckingham Palace Road
London
SW1W 0PP
United Kingdom

We will acknowledge your complaint promptly and inform you who is dealing with it. Your complaint will be handled by someone who was not directly involved with the subject of the complaint.

We aim to resolve your complaint and inform you of the outcome as soon as possible. If we are unable to respond to your complaint within 5 business days of receiving it, we will update you on the status of your complaint until such time as our investigation is complete.
If we are unable to resolve your complaint within 8 weeks of receiving it, we will contact you in writing to:

  • Explain why we are not in a position to issue a final response to your complaint and to provide an indication of when we expect to be able to provide one;
  • Inform you that you can refer your complaint to the Financial Ombudsman Service (FOS);
  • and provide you with a copy of the FOS explanatory leaflet

In investigating your complaint, we will take into account the subject matter of your complaint, the evidence you have provided, the evidence on our records and relevant guidance from our regulator, the Financial Conduct Authority (FCA), and from FOS.
We will write to you setting out the outcome of your complaint and the supporting reasons including details of how we have calculated any redress.

We will also inform you that you can refer your complaint to FOS if you remain dissatisfied and provide a copy of the FOS explanatory leaflet. Shall you wish FOS to consider your complaint, you will usually need to refer it to them within six months of the date of our final response.

You can access a copy of the FOS explanatory leaflet at the following link;
http://www.fos.org.uk/publications/consumer-leaflet.htm


CONFLICTS OF INTEREST

Where CFH Clearing considers, with reasonable confidence, that the arrangements in place to manage potential and/or actual conflicts of interest are not sufficient to avoid material risk of damage to a client’s interests, CFH Clearing will disclose the general nature and/or sources of the conflict of interest to the client before undertaking any business for the client.

Further information on CFH Clearings’ conflicts policy, including a full version, can be provided upon request by emailing us at compliance@cfhclearing.com


RISK WARNING

Contracts for difference and foreign exchange are leveraged products and carry a high level of risk to your capital as prices may move rapidly against you. It is possible to lose more than your initial investment and you may be required to make further payments. These products may not be suitable for all clients therefore ensure you understand the risks and seek independent advice where necessary.

Telephone calls, emails and online chat conversations are usually recorded and monitored.


DEPOSITS AND WITHDRAWALS

You can fund your account by transferring funds from your bank account. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from an account in your name. Any payment from third party sources will be returned.

You can withdraw funds from your account by completing a Client Funds Transfer Form or by emailing or calling Client Services for assistance. Please note that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third party account so please ensure that the bank account is in your name and is the original source of funds account.


MARKETING DISCLAIMER

The content of the material on this website is a marketing communication, rather than independent investment research. Consequently, the legal and regulatory requirements in relation to independent investment research do not apply to this material, and it is not subject to any prohibition on dealing ahead of its dissemination.

The material (whether or not it states any opinions) is for general information purposes only, and does not take into account your personal circumstances or objectives. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed. No opinion given in the material constitutes a recommendation by CFH Clearing or the author that any particular investment, security, transaction or investment strategy is suitable for any specific person.

Although the information set out in this marketing communication is obtained from sources believed to be reliable, neither CFH Clearing nor the author guarantees its accuracy or completeness. All information is indicative and subject to change without notice and may be out of date at any given time. Neither CFH Clearing nor the author shall be responsible for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein.

This material may include charts displaying financial instruments’ past performance as well as estimates and forecasts. Any information relating to past performance of an investment does not necessarily guarantee future performance.